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Delivery

Hello and welcome to the Shipping and Delivery Information page! Here you can get acquainted with useful information on terms and conditions of our goods delivery.

You can purchase your items online and ship them directly to your doorstep. Shipping is free on some orders. We use the best carriers in the business to make sure your order gets to you on time. From the Secure Checkout page you'll see your item description, price and delivery timing. Where available, you can also choose a faster delivery method for each item on your order, for an additional fee. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order.

Cost

ServiceLocationsDelivery ScheduleCost per Shipment
POLISH POST WORLDWIDE 5-14 business days 
Monday - Friday
5.95 EUR
DPD EUROPEAN UNION  3-6 business days 
Monday - Friday
 
11.95 EUR 
DHL   WITHIN EUROPE  1-2 business days 
Monday - Friday
 29.95 EUR


Terms & Conditions

what are your hours of operation?

We are opened from 9am to 5pm (CET) Monday to Friday. 

what time zone are you in?

Central European Time (CET) 

how long does assembly take?

Standard processing time is 3 business days. 

cancellation or modification

We will not accept order cancellations once a product has been shipped, without charging a cancellation fee of twenty-five percent (25%) of order value to recover retrieval costs incurred. Seller will not accept cancellations of special orders of non-standard, non-price list products. 

what warranty do you offer?

We offer a 90 day warranty on all our controllers. If 90 days isn’t enough, we offer an extended warranty (up to 12 months) for purchase with each controller. The extended warranty must be purchased at the time of purchase of the controller. Our warranty covers modchip, modchip installation and manufacturer’s defect in the controller. Warranty does not cover normal wear n’ tear or abuse. If for any reason your controller stops functioning or becomes defective within 90 days of your order date, please contact us to receive return authorization, and we will provide you with a prompt repair. If received and determined that the controller is in working order, the customer will be responsible for all shipping costs. 

taxes

All our products prices include European VAT. Buyers outside European Union are responsible for any tax or governmental charge imposed upon the sale or transfer of any product. 

product return

Upon delivery of Product, Buyer shall have five (5) days to inspect Product and notify Seller, in writing, of any defective goods or other cause for rejection. Buyer agrees that five (5) day period provides Buyer a reasonable opportunity to inspect the Product. Such notification shall identify each and every reason for any rejection of Product. Buyer's failure to reject Product within such five (5) day period shall constitute a waiver of Buyer's inspection right and an unqualified and irrevocable acceptance of the Product by Buyer.

transportation and risk of loss

We use the best carriers in the business to make sure your order gets to you on time. Shipping insurance is available to add to any order.