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FAQs

General Questions

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What is a modded controller?

What does a modded controller do? In two words, your character gets additional advantages in a game such as an ability to shoot faster, aim better, fire and fall at same time, reload faster and many more. Modded controllers  basically make your character more skillful and invincible without having to spend hours in front of your gaming console.

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Why should I order from ModdedZoneEU instead of another company?

Destroy the competition online…Play completely undetected! Our controllers are all 100% custom made to order. You select the options…You control the price! ModdedZoneEU is offering controllers at a more affordable price without compromising quality. ModdedZoneEU offers standard shipping method (Polish Post) that usually takes 5-10 business days, priority shipping method (DPD) that usually takes 2-5 business days, expedited shipping method (DHL) that usually takes 1-2 business days. ModdedZoneEU uses the latest model of official Microsoft or Sony Controllers, no cheap imitations or off-brand products. All our controllers are brand-new authentic Microsoft or Sony controllers. ModdedZoneEU uses a refined process and the best materials available to ensure that you get years of non-stop domination out of your controller. We stand behind our product and make sure every modded controller that leaves our manufacturing facility comes with the highest quality possible. We take every order as a unique demand of a customer. Our technicians are highly experienced and licensed professionals who will work on your custom controller to the best of their ability, paying attention to every little detail to ensure you will get the ultimate powerful gaming accessory. Our controllers are compatible with almost every first and third-person shooter game out there. We back all of our products with a 90 day parts & labor warranty. Customer satisfaction is our deepest desire, and this credo is what defines and distinguishes us in our industry. Our modded controllers are easy to set up and operate. Our INSTRUCTION page will help you to learn all the features of your brand new modded controller quickly. Furthermore, we provide detailed instructions for every mod pack that will answer all possible questions you might have. If you still have questions, you are welcome to contact ModdedZoneEU customer service Monday – Friday 9am-5pm Central European Time Zone. Eastern Time. Our website offers a user-friendly experience by providing a simplified customization and checkout process. We are always on top of new releases insuring all our products are up to date with the newest technology

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What do ModdedZoneEU controllers do?

Specifically designed for first shooter games where your character gets an additional advantages in a game such as an ability to shoot faster, aim better, fire and fall at same time, reload faster and many more. Modded controllers basically make your character more skillful with custom button configuration to help a gamer improve their game… On top of tons of cool aesthetic modifications as well.

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Do I have to get a Master Mod controller?

Although most people do choose to go with a Master Mod, if you are just seeking a cool, customized controller, you have an option to cancel electronic modifications by clicking on Optional Mod button. This will actually decrease the price of your custom remote!

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How do I use my controller?

Please refer to the support page for additional information on how to operate your controller or look in our Mod Operation section below. 

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What if a new game comes out...Will my controller work?

Absolutely, ModdedZoneEU controllers are intended for use with almost any first or third-person shooter game.

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Does modding affect other controller functions?

No. All other controller functions will work as they normally would. 

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Are modded controllers illegal?

Our modded controllers are 100% legal and undetectable. We use genuine Microsoft and Sony controller boards, meaning there are no issues whatsoever when using a modified controller on a gaming console. Microsoft is only concerned with modded consoles which allow people to play pirated games.

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Can I get banned on XBOX LIVE for using a modded controller?

Absolutely not! All ModdedZoneEU controllers are fully undetectable online. There is no communication between LIVE and our modded controller.

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Are your controllers detectable by other players or while online?

Our controllers are undetectable to other players and are 100% stealth. You will not get banned for using them during game play.

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Do you use original controllers?

We use only brand new authentic Microsoft and Sony controllers.

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Will the 360 controller work for Xbox one?

Xbox 360 controllers are not compatible with Xbox ONE consoles.

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Can I use rechargeable Battery pack with my controller?

We do not recommend rechargeable batteries, due to them having very little power. Over time, rechargeable battery’s capacity is reduced, making it more susceptible to malfunction.

Customer Service Questions

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What time zone are you in?

Central European Time Zone

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What are your hours of operation?

ModdedZoneEU is opened from 9am to 5pm (Central European Time Zone) Monday to Friday.

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What are the Processing Times?

Standard Processing Time is 5 business days. If you add Same Day Assembly service to your order: 24 hours. Orders received prior to 3:00 PM begin processing the following day. 

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What if I order on the weekend?

Orders placed on weekends will be processed and confirmed the following Monday. 

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How do I contact you if I have any questions?

We have several means of contact. Feel free to use whichever is most convenient for you! You can email our friendly customer service staff at moddedzoneeurope@gmail.com, you can use live chat. Or you can also contact us directly from our website using Contact Us Form.

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How can I check the status of my order?

You can check the status of your order through your ModdedZoneEU account. You would need to make your account prior to placing an order. Orders cannot be linked to your ModdedZoneEU account after the order has been placed. If you haven’t created your account prior to placing an order, you can still check the status by clicking on Track Your Order button on the top of ModdedZoneEU website. Or you can clink HERE

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How can I check the status of my order?

You can check the status of your order through your ModdedZoneEU account. You would need to make your account prior to placing an order. Orders cannot be linked to your ModdedZoneEU account after the order has been placed. If you haven’t created your account prior to placing an order, you can still check the status by clicking on Track Your Order button on the top of ModdedZoneEU website. Or you can clink HERE

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What kind of support does ModdedZoneEU offer?

We stand 100% behind our product and have in house support agents to assist with any questions or issues you may have.

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Do you offer any documentation or video tutorials?

We offer both – our extensive online documentation and video tutorials make learning how to operate your controller and its features effortlessly. Visit our SUPPORT page to check out a full list of instructions for each modded controller we offer. We also include a full picture illustrated manual in the box with all of ModdedZoneEU controllers.

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What kind of warranty does ModdedZoneEU offer?

We offer a 90 day warranty on all our controllers. If 90 days isn’t enough, we offer an extended warranty (up to 12 months) for purchase with each ModdedZoneEU controller. The extended warranty must be purchased at the time of purchase of the controller. Our warranty covers modchip, modchip installation and manufacturer’s defect in the controller. Warranty does not cover normal wear n’ tear or abuse. If for any reason your controller stops functioning or becomes defective within 90 days of your order date, please contact us to receive return authorization, and we will provide you with a prompt repair. If received and determined that the controller is in working order, the customer will be responsible for all shipping costs.

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My modded controller isn’t working, what should I do?
It is VERY rare that your controller has stopped working. Some easy ways to troubleshoot is:
1. Move closer to your console

2. Make sure your rapid fire speed isn’t set too high. Really high speed or even just a shot per second faster than the max can mess up your game-play.

3. Go into programming mode and do a master reset. Or make sure you are in the correct mode for your game.
4. Check your battery(-ies) (charge cable for PS3, sometimes these cables can break).
If you have tried all the options above, please contact ModdedZoneEU
customer service and one of our representatives will be happy to further assist you.

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My controller needs to be repaired, how do I do this?

You can send your controller in at anytime for warranty service. We ask that you contact ModdedZoneEU customer service for the repair form. Return authorization from ModdedZoneEU must be obtained prior to mailing in any merchandise for repair. Repairs services (depending on services requested) usually take 2-4 business days to complete. PLEASE NOTE: Controllers that have been modified to include third party add-ons not provided by ModdedZoneEU void the ModdedZoneEU warranty and cannot be sent back to us for repairs.

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What if I’m outside my Warranty? Can you still repair my ModdedZoneEU controller?

Of course! We will service your ModdedZoneEU controller as long as you own it! The cost of each repair or change is determined on a case-by-case basis, but most of our pricing is in line with the cost of the options on the website. If your main board is replaced, though, your controller is practically new again, and your 90 day warranty is renewed! To inquire about a repair please contact ModdedZoneEU customer service. Repair authorization from ModdedZoneEU must be obtained prior to mailing in any merchandise for repair or return.

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What is your return policy?

Your ModdedZoneEU controller has a 7 day return period, beginning the day that you received it! If for some reason you have a change of heart and choose to return your ModdedZoneEU controller, our customer service must be notified within the 7 day return period. The controller must be returned in like-new condition. ModdedZoneEU has the right to charge a restocking fee for any product that is received and is not in like-new condition, although this is unlikely. The amount refunded is less all shipping costs. To inquire about a return please complete this form. Return authorization from ModdedZoneEU must be obtained prior to mailing in any merchandise for repair or return. Our goal is to do everything within our power to ensure you get what you need out of your controller and that all questions, concerns, and disputes are resolved in a timely and professional manner.

Shipping Questions

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Who do you ship through in the EUROPE?

ModdedZoneEU ships through POLISH POST (http://www.polish-post.pl), DPD (https://www.dpd.com.pl) and DHL (http://www.dhl.com.pl)

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How long does domestic (through Ppland) shipping normally take?

We offer free domestic shipping which usually takes 2-3 business days (http://www.polish-post.pl).

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Who is your international shipping provider/carrier?

ModdedZoneEU offers standard shipping method (Polish Post) that usually takes 5-10 business days, priority shipping method (DPD) that usually takes 2-5 business days, expedited shipping method (DHL) that usually takes 1-2 business days.

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International shipping, customs, duty, and VAT

At ModdedZoneEU, we are proud to offer a superior product to people all over the world. International express delivery times are usually 3-10 business days. To be safe, ModdedZoneEU does declare the package for insurance purposes at the lowest possible value. All our prices include European VAT. Unfortunately, we have not control over customs, duty, and VAT of the countries that do not belong to European Union, although in the event that these might be applied, they are usually minimal. The customs laws vary from country to country and we recommend you contact your customs office to find out the current import tax laws. We have shipped controllers all over the world with no issue and are confident in our international shipping procedure. If you have any questions feel free to contact ModdedZoneEU customer service.

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I ordered express/rush shipping, does the processing time apply to my order?

Express shipping does not change processing time. Standard Processing Time is 5 Business Days.

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What is shipping insurance?

Shipping insurance covers your package during transit, in the event that your package should get lost or damaged.

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Where can I track my package?

We offer live tracking on all orders via our track order page. We also will send out emails with tracking once your page has shipped. For Domestic customers (within POLAND) you can track your package at http://www.polish-post.pl. International customers can track your package at http://www.polish-post.pl, DPD and DHL depending on the type of delivery chosen.

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How long will it take for me to receive my tracking email?

Remember that most of our controllers are truly one-of-a-kind, meaning that we do not being creating your controller until we receive your order. Our current processing time is 3 business days (Monday to Friday). You can expedite your order by selecting the rush or express shipping options during the checkout process.

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I got a tracking number, but nothing comes up when I track it.

If you have received a tracking number, but nothing is coming up at tracking page , it has been scanned, but unfortunately takes at least 12-24 hours to register on their site. We know this is frustrating, but rest assure, if you have received a tracking number, it is because your ModdedZoneEU controller has shipped.

Billing Questions

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What are you methods of payment?

We accept all major debit/credit cards, pre-paid cards through PayPal or you can pay using your Amazon account via AMAZON PAYMENTS. 

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Do you accept pre-paid cards?

Yes, we accept pre-paid and gift cards. Please ensure that the card is registered before use. You can do this by contacting the number on the back of the card, or by visiting the cards website for registration. International customers please ensure you have enough funds available on the card for your purchase and currency conversion charges if applicable by card issuer.

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I tried to place an order and it says declined

If for some reason you have received a message when placing your order that the card was declined we suggest that you contact you financial institution or the card issuing bank. Please note that ModdedZoneEU does not have physical possession of your funds in the event of a decline. Depending on your bank’s policy, declined funds will be returned to your account as available funds usually within a 24-72 business day period. 

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Is my credit card information secure?

We guarantee that every transaction you make at ModdedZoneEU will be 100% safe and secure thanks to encryption technology. Your personal information, including your credit card number, is protected from fraudulent use. This website is protected with SSL encryption, the highest standard in Internet security to protect customer information. We have also partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit card payments safely and securely for our customers. Your credit card information is never disclosed to us directly at any point in the transaction.

Mod Operation Questions

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How many exclusive mod packs can be turned on at the same time?

Up to 5 exclusive add-on mods can be turned on simultaneously in addition to Rapid Fire. For better performance, we recommend to turn only the mods that are relevant to a game situation at the same time. 

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Do all ModdedZoneEU controllers come with Master Mod?

Yes, every controller on our website comes with Master Mod. If you are just seeking a cool, customized controller, you have an option to cancel electronic modifications by clicking on Optional Mod button. This will actually decrease the price of your custom remote!

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How do I operate my modded controller?

When you first turn your controller on, every mod is off. Once the controller is powered on and you haven’t activated any mods yet, it works just like a regular controller. Every single mod has a specific button combination that you must enter into the controller to toggle the desired mod on/off. Once the mod is turned on, just play like you normally would. Please visit the SUPPORT page at the top of our website for more info.